We developed a BPO portfolio focused on creating value, quality and results
- We provide solutions according to each client’s KPI´s. They rely on our experience, our global benchmark, and our processes.
- We assign the best resources to each client just to deliver a world-class operating environment and a safe startup with a minimal level of failure.
- We select and train our people based on screenings, interviews, and evaluations. We accomplish rapid integration within our organization, and with our clients’ practices and culture.
- We adopt the COPC Management Model (Customer Operation Performance Center), the highest quality assurance standard, specific for Contact Center and Business Processes.
- We ensure a trusted environment, oriented towards fulfilling the legal, tax and regulatory requirements, institutional and labor relations.