At CAT, we developed a multichannel strategy in order to improve your customers’ +E (Positive Experience) in every contact.

Today consumers choose from a variety of devices and channels to communicate and interact. Expanding the ways you reach them will enhance their experience with your brands and will strengthen your message.

Using the multichannel communication strategy will optimize the results of every contact with them.

 

Our multichannel strategy includes:

 

Phone contact
Presential
Postal
Social networks
Chat
SMS
Interactive Voice Response (IVR)