Customer Care service

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Our Customer Care service guarantees a high rate of Positive Experiences in the resolution of incidents.

We focus on provide a fast response and to do this, we train our staff to detect customer’s needs and identify the problem they are facing, and the adoption of the most effective solution for it.

This approach allows us to have a high FCR (First Call Resolution) rate.

Our clients may also choose customer retention activities and up- selling and cross-selling programs, considered invaluable sources of information that add value to their business strategy.

Value-added services:AV
  • Brand Monitoring on the Web: to detect what customers say about our client’s brands and products on social networks.
  • Surveys
Multichanneling:AV
  • Social media management.
  • IVR
  • Chat
  • Mail
  • SMS