Solutions

We developed a BPO portfolio focused on creating value, quality and results

  1. We provide solutions according to each client’s KPI´s. They rely on our experience, our global benchmark and our processes.
  2. We assign the best resources to each client just to deliver a world class operating environment and a safe startup with a minimal level of failure.
  3. We select and train our people based on screenings, interviews, and evaluations. We accomplish rapid integration within our organization, and with our clients’ practices and culture.
  4. We adopt the COPC Management Model (Customer Operation Performance Center), the highest quality assurance standard, specific for Contact Center and Business Processes.
  5. We ensure a trusted environment, oriented towards fulfilling the legal, tax and regulatory requirements, institutional and labor relations.